Help & Community Support
When you’re building workflows with Agentic Workflow Studio, you may at times have questions, encounter issues, or want to find examples and best practices. This page shows reliable places where you can get help, find answers, or connect with other users.
Where to get help
Section titled “Where to get help”There are several support channels you can use depending on the type of issue and your plan:
Community forum
Section titled “Community forum”The Community forum is the primary place for most users to ask questions, share workflows, and get help from other users and the team. It’s searchable, and often you’ll find answers to common problems or best practices from real examples.
Email support
Section titled “Email support”For plans that include formal support (e.g., enterprise or paid tiers), you can open a support ticket or send email to the support address provided with your plan.
- Admin and billing inquiries are often handled by support for paid plans.
- Technical support through email is typically available for enterprise or higher-tier plans.
Bug reports and feature requests
Section titled “Bug reports and feature requests”For bugs or product issues you suspect are platform defects, you can report them using the issue tracker on GitHub.
Feature requests and ideas are often discussed in community spaces where roadmap input is collected or can be directly submitted on the GitHub.
What to include when asking for help
Section titled “What to include when asking for help”When you post in the forum or contact support, the more useful details you provide, the faster others can understand and assist you. Consider including:
- Steps you took before the issue occurred — helps others reproduce the problem.
- Screenshots or short recordings showing what you saw.
- Relevant documentation links you followed.
- Workflow definitions or configuration files (JSON or export).
- Error messages and logs if available.
Tips for effective community posts
Section titled “Tips for effective community posts”- Use clear, concise titles and describe what you tried.
- Include minimal reproducible examples if possible.
- Search first — answers often already exist.
- Reply to follow-up questions from responders to clarify details.
Good community posts help both you and future users who might encounter the same issue.