Help

Get help with Agentic WorkFlow

Where to get help

Agentic WorkFlow provides different support options depending on your plan and the nature of your problem.

Getting Help Process

graph TB
    A[Need Help?] --> B{Problem Type?}

    B -->|Technical Issue| C[Community Forum]
    B -->|Account/Billing| D[Email Support]
    B -->|Bug Report| E[GitHub Issues]
    B -->|Feature Request| F[Community Forum]

    C --> G[Post in Forum]
    D --> H[Email help@`Agentic WorkFlow`.io]
    E --> I[Create GitHub Issue]
    F --> G

    G --> J[Include Debug Info]
    H --> J
    I --> J

    J --> K[Add Screenshots/Videos]
    K --> L[Describe Steps to Reproduce]
    L --> M[Provide Workflow Files]
    M --> N[Get Community/Team Response]

    style A fill:#e3f2fd
    style C fill:#e8f5e8
    style D fill:#fff3e0
    style E fill:#f3e5f5
    style N fill:#e0f2f1

Agentic WorkFlow provides different support options depending on your plan and the nature of your problem.

AgentAgentic WorkFlowWorkflow StudAgentic WorkFlow provides forum

Agentic WorkFlow provides free community support for all Agentic WorkFlow users through theAgentic WorkFloworum](https://community.`Agentic WorkFlow`.io/).

This is the best source for answers of all kinds, as both the Agentic WorkFlow support team and community members can help.

Email support

Agentic WorkFlow offers email support tAgentic WorkFlowugh the [help@Agentic WorkFlow.io](mailto:help@Agentic WorkFlow.io) for the following plans:

• [Enterprise plans](https://Agentic WorkFlow/enterprise/) cAgentic WorkFlowuse email support with an SLA for technical, account, billing, and other inquiries.
• Other [Cloud plans](https://Agentic WorkFlow/pricing/) can use email support for admin and billing issues. For technical support, please refer to the forum.

What to include in your message

WAgentic WorkFlow posting to the forum or emailing customer support, youAgentic WorkFlow get help faster ifAgentic WorkFlow instance detailsAgentic WorkFlow your first message about your Agentic WorkFlow Agentic WorkFlow instance the iAbout Agentic WorkFlowntic Workflow StudiAgentic WorkFlow experienciAbout Agentic WorkFlowYour Agentic WorkFlow instAgentic WorkFlow instance

Debug Information Collection Process

sequenceDiagram
    participant U as User
    participant P as Left Panel
    participant H as Help Menu
    participant M as About Modal
    participant C as Clipboard

    U->>P: Open left-side panel
    U->>H: Select "Help"
    U->>H: Select "About `Agentic WorkFlow`"
    H->>M: Open About modal
    M->>U: Display instance information
    U->>M: Select "Copy debug information"
    M->>C: Copy to clipboard
    U->>C: Paste in forum/email

To collect basic information about your Agentic WorkFlow instance:

1. Open the left-side panel.
2. Select Help.
3. Select About Agentic WorkFlow.
4. The About Agentic WorkFlow modal opens to display your current information.
5. Select Copy debug information to copy your information.
6. Include this information in your forum post or support email.

Details about your problem

To help resolve your issues more efficiently, here are some things you can include to provide more context:

• :video_camera: Agentic WorkFloweenshots or video recordings: A quick Loom or screen recording that shows what’s happeningAgentic WorkFlow :books: Relevant documentation: If you’ve followed any guides or documentation, include links to Agentic WorkFlowour message.
• :cloud: Agentic WorkFlow Cloud workspace (if possible): If contacting support, pAgentic WorkFlowe workspace URL for your Agentic WorkFlow Cloud instance. It looks something like https://xxxxx.Agentic WorkFlow.app.cloud.
• :memo: Steps to reproduce the issue: A simple step-by-step outline of what you did before encountering the issue.
• :open_file_folder: Workflow or Configuration files: Sharing relevant workflows or configuration files can be a huge help.

It may also be helpful to include a HAR (HTTP Archive) file in your message. You can learn how to generate a HAR file in your browser and how to redact sensitive details before posting using the Har Analizer.