Troubleshooting Guide

If your workflow isn’t behaving as expected, this guide helps you diagnose and fix common problems quickly.

Start with These Basic Checks

Before diving into detailed troubleshooting, confirm:

The browser page has fully loaded before running a workflow.
The extension has the required permissions for the site.
You’ve refreshed the page and restarted the browser.
Your workflow is valid and all required inputs are provided.

These simple steps fix many issues without further steps.

Common Problems & How to Fix Them

Browser Compatibility Issues

Your workflow may not run properly if:

The browser blocks certain scripting or permissions.
The site uses strict security headers.

Tips for resolution:

Try a different browser (Chrome, Firefox).
Ensure you enabled the extension for the current site.
Re-load page elements before your automation steps.

See a more detailed overview on the Browser Compatibility reference page.

Permissions & Security Blocks

If actions like clicking or extracting content fail:

Confirm the extension has access to run on the site.
Some sites block scripts on sensitive pages (e.g., banking sites).

Fixes:

Enable full extension permissions for that domain.
If a workflow fails due to popups or dialogs, add a “Wait for Element” step before actions.

For specific permission problems, see our Permissions & Security guide.

Slow or Unresponsive Workflows

Performance issues can cause steps to time out.

Increase wait times for actions on slow pages.
Break workflows into smaller chunks.
Reduce heavy extraction tasks into separate workflows.

More tips can be found on the Performance Optimization page.

Data Extraction Problems

If workflows return empty text or missing values:

Ensure the selectors are specific and correct.
Use “Wait for Element” before extraction steps.
Try filtering or verifying the extraction pattern.

See our detailed troubleshooting examples on the Data Extraction page.

Node Connection Issues

If data doesn’t flow between steps:

Check that each node is connected correctly.
Ensure key inputs are provided for the next node.
Verify that you are using the right node type for your goal.

For help with workflow structure, see Workflow Connections reference.

Systematic Troubleshooting

If the issue is unclear, use our decision guide to isolate where the problem occurs. The Full Troubleshooting Flowchart walks you through checking each part of your workflow.

Still Stuck?

If you cannot find a solution:

Search or post in the community forum describing what you see.
Include step details, screenshots, and (if possible) exported workflow JSON.

Providing clear context helps others diagnose issues faster.

See also Where to Get Help for more ways to reach support resources.